{"id":13940,"date":"2022-09-21T13:43:08","date_gmt":"2022-09-21T12:43:08","guid":{"rendered":"https:\/\/phasak.com\/phasak-rma\/"},"modified":"2026-07-06T11:09:29","modified_gmt":"2026-07-06T10:09:29","slug":"phasak-rma","status":"publish","type":"page","link":"https:\/\/phasak.com\/en\/phasak-rma\/","title":{"rendered":"Phasak RMA"},"content":{"rendered":"\n

Gest\u00e3o de RMA<\/h2>

Antes de processar uma ocorr\u00eancia ou solicitar um RMA (Autoriza\u00e7\u00e3o de Devolu\u00e7\u00e3o de Mercadoria), recomendamos que verifique o problema e se certifique de que o produto est\u00e1 a ser utilizado corretamente.Antes de processar uma ocorr\u00eancia ou solicitar um RMA (Autoriza\u00e7\u00e3o de Devolu\u00e7\u00e3o de Mercadoria), recomendamos que verifique o problema e se certifique de que o produto est\u00e1 a ser utilizado corretamente.<\/p><\/div><\/div><\/div><\/div><\/div>\n\n

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UPS Warranty<\/h3><\/div><\/div>
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In accordance with EU Directive 2019\/771<\/strong>, all products have a 3-year warranty<\/strong>. However, this warranty does not apply to batteries, which have a 2-year warranty<\/strong> (exceeding the mandatory 6 months). <\/p>\n\n\n\n

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Both the UPS and the Battery have On-Site Warranty<\/strong> during the first 2 years. This means that PHASAK<\/strong> handles the entire collection process and simultaneous delivery of a replacement UPS, simplifying the process as much as possible and avoiding inconvenience for our customers.<\/strong> <\/p>\n\n\n\n

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Between 24 and 36 months<\/strong>, the warranty covers only the UPS<\/strong>. During this period, the user must demonstrate that the failure is due to an electronic problem and not to normal wear of the installed battery. Shipping costs during this period are borne by the user, but PHASAK will reimburse the transport cost if the process is effectively covered by the warranty. <\/p>\n\n\n\n

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After opening the incident, the carrier<\/strong> will contact you via the telephone number provided to proceed with the collection and delivery of the new product in the same process.<\/p>\n\n\n\n

<\/i>Warranty Document<\/a><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n
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General Warranty<\/h3><\/div><\/div>
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All PHASAK products, with the exception of batteries incorporated in UPS systems, are subject to EU Directive 2019\/771<\/strong>, and therefore benefit from a 3-year warranty.<\/p>\n\n\n\n

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The warranty for products other than Uninterruptible Power Supply systems must be managed directly with the selling company<\/strong>.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

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Shipping Instructions<\/h3><\/div><\/div>
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After approval of the incident, the product must be shipped in its original packaging<\/strong>, especially in the case of UPS systems<\/strong>, as the transport service will only accept collections in the original box.<\/p>\n\n\n\n

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In addition, it is essential to include a copy of the purchase invoice<\/strong> inside the package and ensure that the Return Code<\/strong> provided is visible<\/strong> on the return packaging.<\/p>\n\n\n\n

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Once the incident has been processed, the carrier will contact you via the telephone number provided to proceed with the collection.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div>\n